Refund policy

We have a 30-day return policy, if 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with out body odor or fragrance and in its original packaging. You’ll also need the receipt or proof of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To start a return, you can contact us at liveyourdreams@optimisticstilez.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  liveyourdreams@optimisticstilez.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and we will make it right.

Please keep your tracking number. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. As long as it's unworn and free of odor there should not be an issue.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. It usually takes 3-5 business days to return to your card.

Refund Policy (if applicable)
We will accept back any item that is within 30 days of purchase and has not been worn and is free of odor, hair, lint, etc. The item must be in new condition. Wrist packs are ineligible for return. If you have an issue with the sizing of your wrist pack, please reply to your order email.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.